FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

What certifications do you have?

Our company has acquired ISO9001:2008, by Quality Supervision Center Certification of China Building Urban Construction Machinery, by SGS, CE Certification.

Please contact us for further information

Why choose Recen:

RC-A11-II is our latest multi-functional safety system for Tower crane, integrated Load Moment Indicator, Anti-collision & Zone Protection System together.
1.10 inch LCD touch screen display, more visible
2.Friendly man-machine interface; automatically generated the coordinates of Tower crane & Obstacle, and Tower crane off-line protection (Optional)
3.High safe protection grade; strict high and low temperature test, anti-fouling and anti-corrosion.
4.Stable, convenient, long service life of system;
5.Easy for installation and calibration;
6.Slewing Encoder: No dead zone.
7.Exclusive Data transceiver, optional for about 100 channels, make a stable, long term connection.
Please contact us for further information .

What is your production process?

1.  The production department adjusts the production plan when receive the assigned production order at the first time.
2.   The material be getting well prepared.
3.   Prepare the corresponding work tools.
4.   After all the materials are ready, production workshop personnel starts producing.
5.   The quality control personnel will do quality inspection after the final product is produced, and the packaging will start if passing the inspection.
6.   After packaging, the product will enter the finished product warehouse.

Please contact us for further information

How long is your normal product delivery period?

Normally, the delivery time is within 5 working days. For mass production, the delivery time is 7-15 days after receiving the deposit. For customized Load cell of Load moment indicator, it will take 10-15days. The delivery time will be effective after ① we receive your deposit, ② and we obtain your final approval for your product. If our delivery time does not meet your deadline, please check your requirements in your sales. In all cases, we will try our best to meet your needs. In most cases, we can do this.

Please contact us for further information

What online communication tools does you have?

Our company's online communication tools include Tel, Email, Whatsapp, Messenger, Skype, LinkedIn, WeChat. Video presentation can be provided on Youtube.

Please contact us for further information

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